Shipping & Guarantees Policy
At Local Community Markets, "shipping" isn't about packages—it's about the timely delivery of your story to the community. Our entire process is built around ensuring your promotional materials, from direct mail flyers to digital magazine features, reach local residents at the perfect time to drive traffic to your market stall.
Our Delivery Commitment
We are committed to the effective and timely distribution of your marketing assets.
- Direct Mail Delivery: For our direct mail services, we partner with the U.S. Postal Service (USPS) to deliver your message directly to the mailboxes of thousands of local homes. We manage the entire process, from design and printing to bundling and delivery to the post office.
- Digital Delivery: Our digital assets, such as features in the Locally Rooted magazine and vendor spotlights, are distributed across our online platforms and email newsletters according to a pre-agreed campaign schedule.
Our Timeliness Guarantee
We understand that marketing for an event is useless if it arrives late. For us, timely delivery is of the essence.
- Ample Lead Time: We strategically plan our production and mailing schedules to ensure your direct mail promotions arrive in homes well in advance of the market day or event they are promoting.
- Our Core Promise: We guarantee that we will never send out a promotion for an event that has already passed.
- Clear Communication: We will provide you with a clear timeline for when your materials are scheduled for distribution, so you know exactly when your message is reaching the community.
Handling the Unexpected
While we plan meticulously, we know that unforeseen circumstances can arise. We are not responsible for major delays resulting from causes beyond our reasonable control (e.g., severe weather events, natural disasters, or significant, unannounced disruptions to USPS services).
However, our commitment to you remains. Should such an event occur that jeopardizes the timely promotion of your business, we will proactively contact you to make it right. We will work in direct communication with you to create a new plan, which may include rescheduling your feature for a future date, offering a credit for a future service, or finding another mutually agreeable solution. Your success is our priority, and we will not leave you in the dark.
Our Hyper-Local Focus
Local Community Markets is dedicated to serving vendors and residents in our specific market areas. All our services are designed for hyper-local impact. As such, we do not offer national or international distribution—our strength lies in connecting you with the customers right in your backyard.